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Reset a STICKER

The reset options range from a harmless reboot to a full vendor erase. Pick the least destructive option that solves your problem.

Open Hardwario Manager → Sticker → Tools → Reset, choose an option, and hold the phone against the STICKER.

The Reset menu in Hardwario Manager
ResetWhat it does
Reboot deviceRestarts the device; keeps all settings and data.
Reset countersZeroes the Hall and input counters.
Device resetResets settings; keeps the device identity and the LoRaWAN keys/session (stays provisioned).
Factory resetResets settings and drops the LoRaWAN session and keys — the device re-joins the network. Keeps the device identity.
Vendor resetWipes the device back to its serial number and vendor token (configuration, LoRaWAN keys and secret key all erased) and sets a new secret key (requires the vendor-token).

Vendor changes​

Sticker → Tools → Vendor changes (authenticated by the device vendor-token) can:

  • Change secret key — set a new secret key (this also resets the configuration).
  • Vendor reset — wipe the device back to its serial number and vendor token, setting a new secret key.
Vendor changes — Change secret key and Vendor reset
No undo

A factory reset drops the device's LoRaWAN session and keys (it re-joins the network); a vendor reset wipes it back to its serial number and vendor token and sets a new secret key. There is no undo — only use these when you intend to start from a clean state.